The global contact center analytics market size reached USD 1.21 Billion in 2021 and is expected to register a revenue CAGR of 18.9% during the forecast period, according to latest analysis by Emergen Research. Growing use of text and speech analysis is the key factor driving market revenue growth.

The latest research report by Emergen Research, named ‘Global Contact Center Analytics Market. The report provides a detailed outlook on how the pandemic has affected the key segments of the Contact Center Analytics Market industry. The report includes an in-depth impact analysis of the COVID-19 pandemic on the overall Contact Center Analytics Market industry. It also offers valuable data to assist the investors in formulating strategic business investment plans and capitalize on the emerging growth prospects in the Contact Center Analytics Market  

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Competitive Terrain:

The section on the competitive landscape offers valuable and actionable insights related to the business sphere of the Contact Center Analytics market, covering extensive profiling of the key market players. The report offers information about market share, product portfolio, pricing analysis, and strategic alliances such as mergers and acquisitions, joint ventures, collaborations, partnerships, product launches and brand promotions, among others. The report also discusses the initiatives taken by the key companies to combat the impact of the COVID-19 pandemic.

The leading market contenders listed in the report are:

Cisco Systems, Inc., Genpact, Oracle Corp., SAP SE, CallMiner, 8x8, Inc., Five9, Inc., Talkdesk, Enghouse Interactive, CallHippo, Avaya Inc., and NICE Ltd

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Emergen Research has segmented the global Contact Center Analytics market on the basis of type, application, end-use, and region:

• Component method Outlook (Revenue, USD Billion; 2019-2030)

  •  Solution
    1. Cross-channel Analytics
    2. Predictive Analytics
    3. Performance Analytics
    4. Text Analytics
    5. Speech Analytics
    6. Desktop Analytics
  • Service
    1. Integration Deployment
    2. Training Consulting
    3. Support Maintenance
    4. Managed Services

• Deployment Outlook (Revenue, USD Billion; 2019-2030)

  • Cloud
  • On-Premises

• Organization Size Outlook (Revenue, USD Billion; 2019-2030)

  • Large Enterprises
  • Small Medium Enterprises

The various regions analyzed in the report include:

• North America (U.S., Canada)
• Europe (U.K., Italy, Germany, France, Rest of EU)
• Asia Pacific (India, Japan, China, South Korea, Australia, Rest of APAC)
• Latin America (Chile, Brazil, Argentina, Rest of Latin America)
• Middle East Africa (Saudi Arabia, U.A.E., South Africa, Rest of MEA)

Key Objectives of the Report:

• Analysis and estimation of the Contact Center Analytics Market size and share for the projected period of 2022-2030
• Extensive analysis of the key players of the market by SWOT analysis and Porter’s Five Forces analysis to impart a clear understanding of the competitive landscape
• Study of current and emerging trends, restraints, drivers, opportunities, challenges, growth prospects, and risks of the global Contact Center Analytics Market
• Analysis of the growth prospects for the stakeholders and investors through the study of the promising segments
• Strategic recommendations to the established players and new entrants to capitalize on the emerging growth opportunities

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